KCC’s scalable Call Center is recognized for customer excellence and satisfaction. Our specialists can reduce inquiries to Counsel by addressing creditors' concerns, providing answers to frequently asked questions, claim forms and general case information.
Our Call Center allows you to:
- Establish a dedicated toll-free number to respond to creditor inquiries
- Track, record and report all inbound and outbound call center activity related to a specific case.
- Utilize scripted responses to ensure inquiries are addressed according to case developments.
- Deploy Interactive Voice Response (IVR) systems, when appropriate, to educate creditors on important dates and distribute general case information.