KCC’s scalable Call Center is recognized for customer excellence and satisfaction. Our specialists can reduce inquiries to Counsel by addressing creditors' concerns, providing answers to frequently asked questions, claim forms and general case information.
Our call center allows you to:
- Establish a dedicated toll-free number to effectively address class member inquiries
- Track, record and report all inbound and outbound call center activity related to a specific case
- Deliver consistent messaging with scripted responses to ensure inquiries are addressed according to case developments
- Deploy Interactive Voice Response (IVR) systems to inform class members of important dates, distribute general case information or facilitate telephonic claims filing