To alleviate class member concerns, KCC can establish a dedicated call center support team. KCC's call center offers an experienced and knowledgeable staff that can provide answers to common case requests.  Our Cisco IP phone systems provide flexibility in message capture by digitizing messages which can be easily e-mailed to counsel should substantive matters need immediate response.

In addition, KCC's staff can respond to frequently asked questions, claim form and other document requests and general case information.

KCC can provide all, or a combination of, the following services to suit your needs:

• Response to inbound calls
• Set-up case dedicated toll free number accessible 24/7
• Develop logs of call center activity regarding a specific case
• Create scripted responses to ensure consistency in messaging

To learn more about how KCC can help ensure your success, email or call us at 866.381.9100.