Call Center Support

KCC’s Call Center, recognized for customer excellence and satisfaction, consists of 900 seats, available in 27 languages and offers 24/7 support. Our specialists can reduce inquiries to Counsel by addressing creditors' concerns, providing answers to frequently asked questions, claim forms and general case information. Our Call Center allows you to:

  • Establish a dedicated toll-free number to respond to creditor inquiries
  • Track, record and report all inbound and outbound call center activity related to a specific case.
  • Utilize scripted responses to ensure inquiries are addressed according to case developments.
  • Deploy Interactive Voice Response (IVR) systems, when appropriate, to educate creditors on important dates and distribute general case information.

 

What We Do

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