Call Center Support

Our domestic call center is annually recognized for customer excellence and satisfaction. It includes 900 seats, trained specialists, communications in 27 languages and offers 24/7 support. Our specialists can reduce inquiries to Counsel by addressing class member concerns, providing answers to frequently asked questions and general case information as well as complete claim forms and facilitate other document requests. Our call center allows you to:

  • Establish a dedicated toll-free number to effectively address class member inquiries
  • Track, record and report all inbound and outbound call center activity related to a specific case
  • Deliver consistent messaging with scripted responses to ensure inquiries are addressed according to case developments
  • Deploy Interactive Voice Response (IVR) systems to inform class members of important dates, distribute general case information or facilitate telephonic claims filing

What We Do

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