Help Desk Technician
Overview
KCC is currently seeking bright and qualified applicants to fill the position of Help Desk Technician. This position is responsible for supporting end users on the desktop (internally, externally, remotely, in person, via email or by telephone). This position reports directly to the Help Desk Manager.
Responsibilities
- Answer 'how to' questions on all supported software
- Respond to and resolve problems for MS Office and Windows XP
- Configure basic and complex laptops and workstations for installations and moves
- Test and diagnose hardware (including, but not limited to, computers, printers, scanners, monitors)
- Install and troubleshoot printers and scanning devices
- Document common problems and solutions in our Help Desk application
- Conduct training sessions
- Work on related IT projects as assigned by IT Director
- May require 24 hour/day, 7 day/week coverage
Position Requirements and Skills
- Degree in CS or MIS, or equivalent experience
- Thorough knowledge of Windows XP Workstation client environments, desktop and laptop hardware
- Rudimentary knowledge of networking structure, hardware and cabling
- Ability to install and troubleshoot various software packages at the desktop level
- Demonstrated ability with Microsoft Office, including Outlook, Excel and Word
- Basic hardware diagnostic and troubleshooting skills (desktop and laptop, printers, scanners and network cabling)
- Ability to troubleshoot software and hardware problems with users via the telephone
- Some hardware or software certification/training preferred (Microsoft, CompTIA, Dell)
- Excellent written and verbal communication skills
- Ability to work with many personality types
- Strong interpersonal skills and ability to work with a team
- Six months to one year of related experience in a law firm a plus
To apply for this position,
email us your resume.